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Sales

Please contact sales or read our sales FAQ using the buttons below:

Technical Support

Technical support is offered through our Help Center and by submitting a ticket through your Connex account. Before opening a support case, view the Connex server status.

Billing

Billing support is offered through our Help Center. Click on ‘Contact Support’ in the upper right.

Partnerships

We welcome partnerships with our integration partners, accountants, consultants, and hosting companies. If your clients or customers are looking for a simple automation tool to integrate e-commerce platforms with QuickBooks, you have come to the right place. Apply for our Partner Program by clicking here.

	Silver	Gold	Platinum
BASIC FUNCTIONALITY
Automated Syncing	up to every 15 minutes	up to every 15 minutes	up to every 15 minutes
Number of unique orders annually	12,000	24,000	36,000
One-way sync to QuickBooks	x	x	x
Global sales tax support	x	x	x
Customer matching	x	x	x
Order previewer (review how sales will sync prior to sync)	x	x	x
Sync coupons and gift cards	x	x	x
Sync partial and full refunds	x	x	x
Number of sales channels	unlimited	unlimited	unlimited
CUSTOMIZED FIELD MAPPING TO QUICKBOOKS
Map products and SKUs	x	x	x
Map payment methods	x	x	x
Organize sales by channel or payment method	x	x	x
Advanced customer mapping (by name, company or selling channel)	x	x	x
Map shipping methods and discounts (rules engine prevents duplication of customers and products)	x	x	x
AUTOMATED MATCH DEPOSIT TOOL	x	x	x
Stripe	x	x	x
PayPal	x	x	x
Amazon	x	x	x
Square	x	x	x
Spreadsheet	x	x	x
TWO-WAY SYNC WITH QUICKBOOKS FOR SHIPPING PLATFORMS	x	x	x
Update tracking numbers in QuickBooks	X	X	X
Update shipping cost in QuickBooks	X	X	X
Update ship date in QuickBooks	X	X	X
Mark up shipping with rules	X	X	X
INVENTORY MANAGEMENT
Inventory sync from QuickBooks to your selling channel	x	x	x
ADVANCED FUNCTIONALITY
Sync summary sale (once daily sync of orders, fees, shipping, coupons)		x	x
Sync Amazon settlement report (one sales receipt per Amazon payout, includes sales, fees, coupons and refunds)		x	x
Map merchant fees	x	x	x
Map taxes by product and location for Canada	x	x	x
CUSTOMER SERVICE & HELP CENTER ACCESS
Complimentary onboarding	x	x	x
Knowledge base access	x	x	x
Video library access	x	x	x

	Silver	Gold	Platinum
BASIC FUNCTIONALITY
Automated Syncing	up to every 30-60 minutes	up to every 30-60 minutes	up to every 30-60 minutes
Number of unique orders annually	12,000	24,000	36,000
One-way sync to QuickBooks	x	x	x
Global sales tax support	x	x	x
Customer matching	x	x	x
Order previewer (review how sales will sync prior to sync)	x	x	x
Sync coupons and gift cards	x	x	x
Sync partial and full refunds	x	x	x
Number of sales channels	unlimited	unlimited	unlimited
CUSTOMIZED FIELD MAPPING TO QUICKBOOKS
Map products and SKUs	x	x	x
Map payment methods	x	x	x
Organize sales by channel or payment method	x	x	x
Advanced customer mapping (by name, company or selling channel)	x	x	x
Map shipping methods and discounts (rules engine prevents duplication of customers and products)	x	x	x
AUTOMATED MATCH DEPOSIT TOOL	x	x	x
Stripe	x	x	x
PayPal	x	x	x
Amazon	x	x	x
Square	x	x	x
Spreadsheet	x	x	x
TWO-WAY SYNC WITH QUICKBOOKS FOR SHIPPING PLATFORMS	x	x	x
Update tracking numbers in QuickBooks	X	X	X
Update shipping cost in QuickBooks	X	X	X
Update ship date in QuickBooks	X	X	X
Mark up shipping with rules	X	X	X
INVENTORY MANAGEMENT
Inventory sync from QuickBooks to your selling channel	x	x	x
Multi warehouse support (dynamically map stock quantities from warehouses from QuickBooks )	x	x	x
Inventory site and bins support (QB Desktop Enterprise only)	x	x	x
Build assemblies and kits in QuickBooks (QB Desktop Enterprise only)	x	x	x
Sync purchase orders from procurement solution (Ordoro and Linnworks)	x	x	x
ADVANCED FUNCTIONALITY
Sync summary sale (once daily sync of orders, fees, shipping, coupons)		x	x
Sync Amazon settlement report (one sales receipt per Amazon payout, includes sales, fees, coupons and refunds)		x	x
Map merchant fees	x	x	x
Map taxes by product and location for Canada	x	x	x
CUSTOMER SERVICE & HELP CENTER ACCESS
Complimentary onboarding	x	x	x
Knowledge base access	x	x	x
Video library access	x	x	x