Sales

Our team of dedicated, passionate experts are available Monday to Friday from 9:00 AM to 5:00 PM EST, excluding major Holidays. Sync with Connex is a 100% remote company, with offices in the metro-west area of Boston, Massachusetts.

Make an introduction!

Schedule a 15 minute 1-on-1 call below with a member of our Sales team to go over Connex’s overall features and functionalities, discuss our 14-Day free trial, answer any of your questions, and see if Connex is a good fit for your business!

For general inquiries, please email us by clicking here.

Technical Support

Technical support is offered through our Help Center. Click on ‘Contact Support’ in the upper right. To receive the fastest response, please set-up a profile. We respond to 90% of support tickets within one business day. If you would like to schedule a call, please add your phone number and availability to the support form. Some cases require research and only email support is offered. Before opening a support case, view the Connex server status.

Billing

Billing support is offered through our Help Center. Click on ‘Contact Support’ in the upper right. Please enter your Connex account name and purchase information. If you would like to schedule a call, please let us know when submitting the form.

Marketing

If your clients or customers are looking for a simple automation tool to integrate e-commerce platforms with QuickBooks, you have come to the right place. Apply for our Implementation Partner Program by clicking here. If you have other Marketing questions, please contact us directly by clicking here.

	Starter	Pro	Super	Custom
BASIC FUNCTIONALITY
Automated Syncing	up to every 2 hours	up to every 1 hour	up to every 15 minutes	up to every 15 minutes
Number of unique orders annually	1,800	12,000	30,000	up to 90,000
One-way sync to QuickBooks	x	x	x	x
Global sales tax support	x	x	x	x
Customer matching	x	x	x	x
Order previewer (review how sales will sync prior to sync)	x	x	x	x
Sync coupons and gift cards	x	x	x	x
Sync partial and full refunds	x	x	x	x
Number of sales channels	unlimited	unlimited	unlimited	unlimited
CUSTOMIZED FIELD MAPPING TO QUICKBOOKS
Map products and SKUs	x	x	x	x
Map payment methods	x	x	x	x
Organize sales by channel or payment method	x	x	x	x
Advanced customer mapping (by name, company or selling channel)	x	x	x	x
Map shipping methods and discounts (rules engine prevents duplication of customers and products)	x	x	x	x
AUTOMATED MATCH DEPOSIT TOOL		x	x	x
Stripe		x	x	x
PayPal		x	x	x
Amazon		x	x	x
Square		x	x	x
Spreadsheet		x	x	x
TWO-WAY SYNC WITH QUICKBOOKS FOR SHIPPING PLATFORMS		x	x	x
Update tracking numbers in QuickBooks		X	X	X
Update shipping cost in QuickBooks		X	X	X
Update ship date in QuickBooks		X	X	X
Mark up shipping with rules		X	X	X
INVENTORY MANAGEMENT
Inventory sync from QuickBooks to your selling channel			x	x
ADVANCED FUNCTIONALITY
Sync summary sale (once daily sync of orders, fees, shipping, coupons)			x	x
Sync Amazon settlement report (one sales receipt per Amazon payout, includes sales, fees, coupons and refunds)			x	x
Map merchant fees	x	x	x	x
Map taxes by product and location for Canada	x	x	x	x
CUSTOMER SERVICE & HELP CENTER ACCESS
Complimentary onboarding	x	x	x	x
Knowledge base access	x	x	x	x
Video library access	x	x	x	x
	BUY NOW	BUY NOW	BUY NOW	BUY NOW

	Starter	Pro	Super	Custom
BASIC FUNCTIONALITY
Automated Syncing	up to every 30-60 minutes	up to every 30-60 minutes	up to every 30-60 minutes	up to every 30-60 minutes
Number of unique orders annually	1,800	12,000	30,000	up to 90,000
One-way sync to QuickBooks	x	x	x	x
Global sales tax support	x	x	x	x
Customer matching	x	x	x	x
Order previewer (review how sales will sync prior to sync)	x	x	x	x
Sync coupons and gift cards	x	x	x	x
Sync partial and full refunds	x	x	x	x
Number of sales channels	unlimited	unlimited	unlimited	unlimited
CUSTOMIZED FIELD MAPPING TO QUICKBOOKS
Map products and SKUs	x	x	x	x
Map payment methods	x	x	x	x
Organize sales by channel or payment method	x	x	x	x
Advanced customer mapping (by name, company or selling channel)	x	x	x	x
Map shipping methods and discounts (rules engine prevents duplication of customers and products)	x	x	x	x
AUTOMATED MATCH DEPOSIT TOOL		x	x	x
Stripe		x	x	x
PayPal		x	x	x
Amazon		x	x	x
Square		x	x	x
Spreadsheet		x	x	x
TWO-WAY SYNC WITH QUICKBOOKS FOR SHIPPING PLATFORMS		x	x	x
Update tracking numbers in QuickBooks		X	X	X
Update shipping cost in QuickBooks		X	X	X
Update ship date in QuickBooks		X	X	X
Mark up shipping with rules		X	X	X
INVENTORY MANAGEMENT
Inventory sync from QuickBooks to your selling channel			x	x
Multi warehouse support (dynamically map stock quantities from warehouses from QuickBooks )			x	x
Inventory site and bins support (QB Desktop Enterprise only)	x	x	x	x
Build assemblies and kits in QuickBooks (QB Desktop Enterprise only)	x	x	x	x
Sync purchase orders from procurement solution (Ordoro and Linnworks)		x	x	x
ADVANCED FUNCTIONALITY
Sync summary sale (once daily sync of orders, fees, shipping, coupons)			x	x
Sync Amazon settlement report (one sales receipt per Amazon payout, includes sales, fees, coupons and refunds)			x	x
Map merchant fees	x	x	x	x
Map taxes by product and location for Canada	x	x	x	x
CUSTOMER SERVICE & HELP CENTER ACCESS
Complimentary onboarding	x	x	x	x
Knowledge base access	x	x	x	x
Video library access	x	x	x	x
	BUY NOW	BUY NOW	BUY NOW	BUY NOW

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