Technical Support
Technical support is offered through our help center. Click on ‘Submit a Request’ in the upper right. To receive the fastest response, please set-up a profile. We respond to 90% of support tickets within one business day. If you would like to schedule a call, please add your phone number and availability to the support form. Some cases require research and only email support is offered. Before opening a support case, view the Connex server status.
Billing
Billing support is offered through our help center. Click on ‘Submit a Request’ in the upper right. Please enter your Connex account name and purchase information. If you would like to schedule a call, please let us know.
Sales
Our sales team is available Monday to Friday from 9:00 AM to 5:00 PM EST, excluding major holidays. Our office is located in the Boston area. If you wish to schedule a call, please click here. If you are a new customer and would like to reach out by email, please complete this form: