Technical Support
Technical support is offered through our help center. To receive the fastest response, please set-up a profile. We respond to 90% of support tickets within one business day. If you would like to schedule a call, please add your phone number and availabiity to the support form. Some cases require research and only email support is offered. Before opening a support case, view the Connex server status.
Billing
Billing support is offered through our help center. Please enter your Connex account name and purchase information. If you would like to schedule a call, please let us know.
Sales
Our sales team is available Monday to Friday from 9:00 AM to 5:00 PM EST, excluding major holidays. Our office is located in the Boston area. If you wish to schedule a call, please click here. If you are a new customer and would like to reach out by email, please complete this form: