Since 1984, Island Soap & Candle Works has delighted Hawaiian locals and island visitors with their natural products.
As Island Soap & Candle Works business grew, managing their sales data in-house became a challenge. They were on the hunt for a modern syncing solution between QuickBooks and Bigcommerce when they discovered Connex. After a quick and easy set up, they soon realized an increase in production, shipping times, and customer satisfaction.
About Island Soap & Candle Works
Located on the beautiful island of Kauai, Island Soap & Candle Works was established in the sleepy town of Kekaha in 1984. What began as a small line of handmade soaps has, over time, expanded to become a full line of natural Hawaiian Island Botanical lotions, beeswax candles, lip balms, salves and other gift items. First becoming popular on Kauai, their products soon spread to fine gift shops throughout Hawaii and can now be found on the mainland. The retail portion of the business sells soaps, candles, and gift items. The wholesale division manufactures and resells soaps for island stores throughout Hawaii and the mainland.
As their popularity grew, visitors to Hawaii began making requests to come and see how the products were made. So Island Soap opened a smaller version of their soap and candle factory in Kilauea. The store soon became a popular destination as both a charming retail gift shop and a working factory. Visitors could now watch soap and candles being made.
Seeking automation between QuickBooks and Bigcommerce
Before finding Connex, General Manager Steve Mitchell, was using Island Soaps own in-house integration to manage sales data. As the business expanded and sales grew, it became apparent that their current system was slowing them down. It was time to find a better way to automate order syncing then using a CSV file. Island Soap needed an automation system that could handle their diverse business requirements. A system capable of capturing their retail, wholesale and manufacturing accurately and efficiently.
At first, they tried another automation tool but never got it to work. What was suppose to be a time saver ended up adding to their frustration. So, after this bad experience, they resumed their search for a solution that would fit their business needs. A quick search of the Intuit App Store lead them to Connex. Then, freedom from data entry soon followed.
“Finding Connex was a huge benefit. I wanted something to work, not something I had to make work, or struggle with”.
Steve Mitchell and his team at Island Soap credit Connex with alleviating a lot of frustration, meanwhile saving hours in data entry. Now, they enjoy an automatic sync of sales data and inventory between Bigcommerce and QuickBooks. With up-to-date, accurate information consistently available, Steve and his team can focus on growing the business, while continuing to delight their customers.
“The fact that it works and achieves the syncing goal flawlessly is a huge time saver for myself and my production team.”
Steve also utilizes the Connex Rules Engine to achieve syncing goals he was unable to realize with other systems. With Connex, Island Soap can easily create custom mappings using the rules engine, creating a system that works perfectly for their needs. Being able customize the import of transactions with ease has proven to be a huge time saver. Plus, it allows Island Soap to capture all the details they need, while automating it all.
After a hobbled experience with other automation tools, Steve was delighted when “Connex worked flawlessly”.
“The Connex set up was quick and easy, after a one-hour onboarding session, the Connex system worked and I have not had to pay it much attention since.”
Connex has saved Steve and island Soap from lost production and increased their shipping times. He likes that he never has to think about it. With the flexibility to engage the auto-sync, or manually sync on demand, they feel confident knowing they have a system they can count on. Since the sync functions reliably, they are able to ship on time and not loose time on production.
“I now feel confident recommending Connex as it works very well, and let’s me know anytime an order doesn’t sync and what I need to do to fix it.”
Would you like to eliminate manual data entry into QuickBooks? Connex may be the solution for you.
Like so many of our customers, we have a desire to save time by eliminating data entry. Our mission is to simplify ecommerce accounting for small business owners and accountants so they can focus on growing their business.
Recommended by Intuit itself, Connex for QuickBooks frees you from manual data entry, and gives you peace of mind that your sales, orders, and inventory are up-to-date in QuickBooks.
After over ten years in business, we’ve identified the top five reasons why customers choose to Sync with Connex.
- Save Time
- Reduce Stress
We have integrations for QuickBooks Online and Desktop
We work with the most popular market places, shopping carts, shipping solutions, and online platforms on the market to make freedom from data entry a reality. To see a full list of supported integrations, please visit https://www.syncwithconnex.com/integrations.
Why Our Customers Choose Sync with Connex
- Developed specifically e-commerce business owners
- You can scale your business by automatically syncing sales & inventory from multiple e-commerce platforms to QuickBooks Desktop or Online.
- You don’t have to spend your resources manually entering sales, inventory, and customers into your website and QuickBooks accounts.
Recommended by Intuit itself, Connex for QuickBooks will give you peace of mind that your inventory will be updated. You will be free of the frustration of oversells and missed items.
- When your inventory is up-to-date, you can achieve higher customer satisfaction, leading to more positive reviews, and increased sales.
- For phone orders, we can sync sales from QuickBooks to your shipping solution.
- If you sell on multiple channels, you can simplify by using our solution instead of multiple tools.
- Connex integrates QuickBooks with all major e-commerce platforms, such as Woocommerce, Shopify, Magento, Amazon, and e-commerce shipping solutions such as Shipworks, Ordoro, and Shipping Easy.
How can you decide whether Connex is right for your business?
During this introductory call, you will discover how Connex can help you to:
- Eliminate manual data entry into QuickBooks Online or QuickBooks Desktop
- Automatically update your inventory and prevent oversells and refunds
- Manage sales from multiple channels in one app
- Connect your shipping solutions to QuickBooks
- Have accurate financial information in your QuickBooks every day
Are you unsure whether Connex is right for your business?