Sales FAQ
Is Connex a good fit for your E-Commerce business?
Yes! We offer a 14-day free trial of both Connex Desktop and Connex Online. Full access to all features. Syncs up to 500 orders.
Connex supports all versions of QuickBooks Online: Simple Start, Essentials, Plus & Advanced. In addition, we support QuickBooks Desktop versions Pro, Premier & Enterprise – including the Advanced Inventory Module and Wholesale & Manufacturing. We do not support QuickBooks Point of Sale (POS).
Super easy! There’s no software to download; no complicated plugins to install. Connex features a step-by-step installation wizard that will guide you through the process of getting started with easy-to-follow documentation. But, if you need help, setup assistance via support ticket is available. Finally, our paid plans include a complimentary on-boarding call/screen share to help get everything setup for you.
All our plans include support ticket assistance Monday thru Friday between 9:00 AM and 5:00 PM Eastern Standard Time. Paid plans include a complimentary 60-minute on-boarding setup call/screen share.
Connex syncs sales to or from QuickBooks via a series of scheduled tasks. For QuickBooks Online, this is automatic via API; for QuickBooks Online, this is triggered by the Intuit Web Connector. As soon as the setup is complete, Connex will start syncing new data. The automatic sync can be enabled/disabled at your convenience, so you can control when and how you wish to sync. Old (historic) data will not be automatically synced – but it’s easy to sync historically, if you wish.
Connex does not operate in real-time. With QuickBooks Online, the sync occurs automatically every two-hours; with QuickBooks Desktop, the fastest we recommend running is every 30-minutes – especially when the inventory sync feature is enabled.
Connex features a transaction log – a detailed report of the sync status of each order and inventory update.
Nope! Connex features robust duplication prevention logic that checks for sales already in QuickBooks by looking for matching order numbers. If Connex sees that an order number already exists in QuickBooks, it will skip syncing it.
You sure can. You may upgrade (or downgrade) your plan at any time. Many of our customers will start with a free trial or Starter plan, then upgrade as needed. When you upgrade an annual plan, you only need to pay the difference between your current and new plans.
Nope. You’re good to go. Connex is compatible with services such as Avalara, TaxJar, Taxify, QuickBooks Automated Sales Tax, and others.
Important question. Connex matches your existing products in your e-commerce shopping cart or selling channel by matching the product SKU to the QuickBooks Item Name / Number field. We highly recommend all products in your catalog have matching SKU’s prior to getting started with Connex.
Our paid subscription plans are billed either monthly or annually. You can easily upgrade to an annual plan from a monthly plan at any time. All renewals are charged automatically. We offer a no-questions-asked 30-day refund guarantee and you may cancel at any time. Please note that we do not currently pro-rate annual plans.
Schedule a 15-minute discovery call with Sales.
- Introduce yourself and your company.
- Discuss business goals, needs & wants.
- Learn about Sync with Connex
- Find out if we are compatible with your current integration
- Our sales team will let you know if Connex is the right fit for you and your business!