Sales FAQ
Yes! Please click here for the Connex brochure and see how you can free yourself from hundreds of hours of manual data entry.
Connex supports all versions of QuickBooks Online: Simple Start, Essentials, Plus & Advanced. In addition, we support QuickBooks Desktop versions Pro, Premier & Enterprise – including the Advanced Inventory Module and Wholesale & Manufacturing. We do not support QuickBooks Point of Sale (POS).
Instead of individual selling channels, our plans go by number of connections that we need to set up between an ecommerce site and QuickBooks. Aggregate channels such as ShipStation, count as one connection even if you connect multiple sites on it. For example, we can connect multiple selling channels through one ShipStation connection. Conversely, if you have three WooCommerce or Shopify sites, those count as 3 connections.
Our Platinum Plan includes 4 channels.
Additional channels can be added for $300/year each.
Many of our customers with 4+ ecommerce sites use ShipStation and can use our plans to connect all their selling channels to QuickBooks without paying for additional selling channels.
Our software is very intuitive and you can set it up on your own. There’s no software to download; no complicated plugins to install. Connex features a step-by-step installation wizard that will guide you through the process of getting started with easy-to-follow documentation. But, if you need help, setup assistance via support ticket is available.
All our plans include support ticket assistance Monday thru Friday between 9:00 AM and 4:00 PM Eastern Standard Time.
Connex syncs sales to or from QuickBooks via a series of scheduled tasks. For QuickBooks Online, this is automatic via API; for QuickBooks Online, this is triggered by the Intuit Web Connector. As soon as the setup is complete, Connex will start syncing new data. The automatic sync can be enabled/disabled at your convenience, so you can control when and how you wish to sync. Old (historic) data will not be automatically synced – but it’s easy to sync historically, if you wish.
Connex does not operate in real-time. With QuickBooks Online, the sync occurs automatically every two-hours; with QuickBooks Desktop, the fastest we recommend running is every 30-minutes – especially when the inventory sync feature is enabled.
Connex features a transaction log – a detailed report of the sync status of each order and inventory update.
No, your existing orders will not be duplicated. Connex features robust duplication prevention logic that checks for sales already in QuickBooks by looking for matching order numbers. If Connex sees that an order number already exists in QuickBooks, it will skip syncing it.
No, you’re good to go. Connex is compatible with services such as Avalara, TaxJar, Taxify, QuickBooks Automated Sales Tax, and others.
Connex matches your existing products in your e-commerce shopping cart or selling channel by matching the product SKU to the QuickBooks Item Name / Number field. We highly recommend all products in your catalog have matching SKU’s prior to getting started with Connex.
You can easily upgrade to an annual plan from a monthly plan at any time. All renewals are charged automatically. We offer a no-questions-asked 30-day refund guarantee.